Check out our most recent posts, which range from sales enablement and negotiation strategies to helpful tips on how to better understand your buyers—all based on our expertise from running win-loss programs with companies all over the world.
Recruiting the right participants is essential to effective customer interviews—this guide outlines 10+ proven strategies to maximize participation and unlock richer, more actionable insights.
Read More →Choosing the right interviewees is critical to successful product research—this guide shows how to identify high-impact participants and extract insights that fuel B2B SaaS growth.
Read More →Gaining approval to talk to customers doesn’t have to be difficult—this guide outlines how product teams can streamline approvals, conduct effective customer interviews, and use feedback to build better products.
Read More →Combining midpoint check-ins with post-implementation reviews gives B2B teams a complete view of project success, enabling continuous improvement and stronger customer relationships.
Read More →Post-implementation reviews (PIRs) enhance customer onboarding by turning structured feedback into smarter strategies, reducing churn, and driving long-term satisfaction.
Read More →Post-implementation reviews (PIRs) transform customer onboarding by uncovering key insights that reduce churn and strengthen retention through systematic customer feedback.
Read More →Reputation’s health scores marked accounts green while customers were preparing to leave. Clozd’s midpoint interviews uncovered hidden churn risks, helping them recalibrate scoring, protect renewals, and strengthen relationships.
Read More →Clozd launches its evolved platform and AI Interviewer, helping teams capture rich customer feedback across the journey with human-quality insight at scale.
Read More →Affinity expanded their win-loss program to capture customer experience and post-implementation feedback—giving them visibility across the full customer lifecycle.
Read More →Clozd unveils its evolved Platform and AI Interviewer, delivering scalable, human-quality qualitative research across the customer journey.
Read More →How Heads of Product turn post-churn feedback into a roadmap for retention—using exit surveys, interviews, usage data, and CS alignment to fix root causes, sharpen onboarding/UX, and protect MRR/ARR and CLV.
Read More →How product strategy leaders harness customer feedback to sharpen research, refine roadmaps, and build products that drive B2B growth and retention.
Read More →How B2B Research & Insights leaders turn customer feedback into product research that sharpens roadmaps, boosts retention, and drives growth in 2025.
Read More →CS leaders can turn churn into growth by analyzing post-churn feedback to boost retention, CLV, and customer experience.
Read More →CRO guide to turn post-churn feedback into actions that cut churn, improve CX, and grow CLV and net revenue retention.
Read More →Turn CRM contacts into a living research panel. Mine first-party data to sharpen product strategy, campaigns, and retention—at scale.
Read More →Turn CRM contacts into a living research panel. Mine first-party data to sharpen product strategy, campaigns, and retention—at scale.
Read More →Qualitative customer feedback uncovers the “why” behind product challenges, helping leaders drive research, adoption, and long-term growth.
Read More →Learn why qualitative customer feedback is essential for product leaders to uncover root causes, guide research, and drive innovation.
Read More →Heads of Product can use customer feedback to validate product strategy, boost adoption, reduce churn, and deliver exceptional customer experience.
Read More →Directors of Customer Success can use feedback to cut churn, improve customer experience, and drive retention, loyalty, and long-term revenue growth.
Read More →Onboarding managers can harness customer feedback to accelerate time-to-value, boost adoption, and reduce churn for long-term success.
Read More →Unlock the power of onboarding feedback to refine product strategy, reduce churn, boost adoption, and drive long-term customer success.
Read More →Harness customer feedback to enhance CX, cut churn, align teams, and fuel sustainable revenue growth as a Chief Revenue Officer.
Read More →